The first action is to use the airline’s member-support route labelled “Claim missing points.” Then check the booking one flight segment at a time, because points and status credits are earned on each eligible flight segment.
Begin with the missing-points claim route
The member-support page provides a dedicated route for reporting missing points. This is the clearest first step identified in the available official guidance. It does not establish a particular claim outcome or correction time.
Check the relevant flight segment
The airline identifies each eligible flight segment in the booking as an earning unit. A reader should therefore identify the segment they believe should have earned points and check it against the current eligibility rules.
The available official material does not list the conditions that make a flight segment eligible. The itinerary alone therefore cannot confirm whether the expected credit should have been awarded.
Confirm what remains unresolved
The reader still needs to confirm:
- Whether the relevant segment meets the current eligibility conditions.
- Whether the missing-points route also covers missing status credits.
- Whether a claim deadline applies.
- What booking records or other evidence are required.
- How long a claim review may take.
These details are not specified in the official material available for this guide, so no particular credit amount, deadline, or claim outcome should be assumed.